Frequently Asked Questions
What is this program?
Assist U Employee Assistance Program (EAP) is a benefit designed to provide help with personal stress that affects everyone at one time or another. While it is possible to handle many problems without assistance, professional assessment, referral and counseling can help you find solutions for your problems. The Employee Assistance Program is a confidential way of obtaining professional help to reduce the impact of problems on your life and your job.
Back
How much does it cost?
Your visits to the program are paid for by your employer. If we refer you to a doctor, psychiatrist, therapist, or community mental health provider, your medical benefits may pay all or most of the cost. Benefit verification is obtained by the Employee Assistance Counselor, who will do everything possible to get you the best source of help.
Back
Who uses the program?
Assist U services are available to all employees and their eligible dependents (spouse/partner or dependent children).
Back
Does anyone else know?
All services are strictly confidential and voluntary, and will not be disclosed to anyone, including your supervisor, boss or employer, without your written consent. No EAP records become part of your personnel file or can be accessed by the company.
Back
What if my supervisor sent me?
If you are referred by your supervisor, you will be encouraged to sign a release giving us permission to notify your employer that you made and kept your appointment. No other information will be disclosed about the nature of your problem without your written consent.
Back
What happens when I call?
We set up an appointment with the Employee Assistance Counselor. They will talk with you and identify the problems you or someone close to you is having. Together you will decide on the next step. Your Employee Assistance Counselor will provide referrals to the most appropriate professional or community resource for additional assistance or treatment. Your Employee Assistance Counselor will then follow your progress to ensure your problems are being resolved.
Back